Sorry to hear this is happening to you. It does sound like someone has figured out your password. It really does not sound like it's a glitch.
Forget about contacting CN. I've tried to do it numerous times (feedback link and other ways) and they have yet to respond to anything.
As far as I know, the change password part is still not fixed, so you aren't going to be able to do that, either. The good thing is that there is no way to trade or transfer items from one account to another, or sell them. Each user is completely isolated from any other user, so that's good.
What you can do to secure your tickets and such is to spend them as soon as you are able, unless you don't care if they do it for you. Once your bars are full don't wait to do the Adventure. Also, unlock the game/toy you want immediately. That way they can't unlock something you didn't want unlocked. The game resets at midnight Eastern time, so you can log in right after that and get your chores out of the way.
The weird thing is how they figured out your user name and password. Unless your user name is the same as your IF's name or a user name you use on message boards and such. I don't know how they'd figure that out otherwise. For the password, they would just need a password cracker. Theives used those on Orbit all the time. I would not trust any game on CN that requires a password. They've proven to NOT be completely safe.
~Vicks
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